Measure your Performance
If you can't measure, you can't improve.
To measure performance you need to:
- Know which information management needs to enable effective and timely decisions
- Know how you're going to measure the key business drivers in your business (key performance indicators)
- Know which reports are required to gather appropriate information
- Make sure reports are regular, timely and accurate
- Analyse reports and take corrective action.
There is no excuse for not knowing!