Insider Secret #7

Measure your Performance

If you can't measure, you can't improve.

To measure performance you need to:

  • Know which information management needs to enable effective and timely decisions
  • Know how you're going to measure the key business drivers in your business (key performance indicators)
  • Know which reports are required to gather appropriate information
  • Make sure reports are regular, timely and accurate
  • Analyse reports and take corrective action.

There is no excuse for not knowing!